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The Ashley Madison®
Affair Guarantee Program

Affair Guarantee Program Rules
  • Under the AshleyMadison.com Affair Guarantee Program, (the "Affair Guarantee Program" or the "Program") if you don't find someone within the initial 3 months after purchasing the "Affair Guarantee" Membership Package, we'll refund you the amount you paid AshleyMadison.com for participating in the Program (the "Refund").
  • The Guarantee Program is available for a limited time only, and open to anyone. Additionally, to be eligible for the Program and the Refund, you must:
    1. Comply at all times with the AshleyMadison.com Terms of Use. By using the AshleyMadison.com website and participating in the Program, you agree to be bound by the AshleyMadison.com Terms of Use.
    2. Pay in full the applicable rate for the "Affair Guarantee" Membership Package which consists of 1000 credits.
    3. Use your "Affair Guarantee" Membership Package to create a profile with a primary photo (public or private). Your profile and primary photo must be approved by AshleyMadison.com within the first 30 days of purchasing your "Affair Guarantee" Membership Package in order for you to be eligible for the Program. Details on approval of your profile and primary photo available at FAQ.
    4. Keep your profile visible at all times during the first 3 months of purchasing your "Affair Guarantee" Membership Package.
    5. Send "Qualifying" priority mail messages to at least 18 different AshleyMadison.com members each month. A "Qualifying Mail Message" must be a priority mail message you send to a unique AshleyMadison.com member who has not yet messaged you or a priority mail message response you send to a unique AshleyMadison.com member who has messaged you. A "Qualifying Mail Message" must be a priority mail message sent through the AshleyMadison.com service and does not include any other method of communicating (such as AshleyMadison.com winks or emails sent outside of the AshleyMadison.com system).
    6. Send at least 5 AshleyGifts per month.
    7. Instant message with members for at least 60 minutes per month through the AshleyMadison.com service.
    8. Adhere to all the steps set out in the Affair Guarantee Program.
  • Please see the Affair Guarantee FAQ for further information. You may also contact Customer Care at 1-866-370-7011 with any questions related to the Affair Guarantee Program. AshleyMadison.com alone will make all decisions under these Program rules regarding Program policies, including but not limited to Program and Guarantee eligibility.
  • If, after 3 months of purchasing your Affair Guarantee Membership Package you are eligible for the refund please fill out the "Affair Guarantee Refund Application". AshleyMadison.com takes considerable interest in the user's experience with the website and accordingly, you must follow all requirements to obtain the refund. Requests must be made within the earlier of 30 days of Program expiration or 120 days of your purchase of credits under the Program.
  • The AshleyMadison.com Terms of Use and the Affair Guarantee Program Rules are subject to change by AshleyMadison.com at any time, effective upon posting on the AshleyMadison.com website, and your use of the AshleyMadison.com service and your initial or continued participation in the Affair Guarantee Program after such posting will constitute acceptance by you of such changes. AshleyMadison.com reserves all rights to modify, suspend or cancel the Program at any time and without notice.
  • Program rules last updated July 15, 2010.