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Frequently Asked Questions

How do I join Ashley Madison?
The first step is to create a profile – just go to AshleyMadison.com, click on Register and follow the steps. Profiles with photos get more responses; so be sure to upload a photo or two in your private or public galleries.
How much does it cost?
For women seeking men, Ashley Madison is free. Women seeking women and men seeking women or men can sign up for a free Guest Membership to check out the site — and when they are ready to start communicating, we offer a variety of credit and subscription packages.
What’s included in the free membership? What’s not?
For women seeking men, full membership on Ashley Madison is free. Everyone else* is welcome to sign up as a Guest Member to view profiles, share photos, and send winks all for free. When Guest Members are ready to start communicating with other members, we offer a range of credit and subscription packages.
What is Priority Man and Traveling Man?
Become an Ashley Madison Priority Man and you will receive more profile views than regular profiles because your profile will appear highlighted and in position #3 when you match the search criteria for women in your area. When you are traveling for work or on vacation, Traveling Man helps you connect with women from that area who are looking for discreet relationships.
How will the credit card charges appear on my card?
We offer discreet and anonymous billing. Visit the Buy Credits section of your account to see how the charge will appear – or call our always discreet Customer Service team to learn more at 1-866-742-2218. You can also email us at [email protected]
Will you send anything to my home or office?
No. Absolutely not. Ashley Madison will notify you only through the email address you use for sign-up. For an extra layer of discretion, you may wish to use an alternate email address from one you use with friends, family and for business. Read more about our Privacy Policy.
Is there a code of conduct for this site?
We encourage our members to be kind, courteous and well-mannered. To get the most out of your experience, please treat others as though you are speaking to them face-to-face and be sure to establish a personal rapport before getting too personal or giving out personal contact information. Solicitation of goods or services, harassment, racial or ethnic slurs and insulting messages will not be tolerated. Please refer to the Terms & Conditions to learn more about our Community Guidelines.
How long does it take for my new Profile to be approved?
Profiles are active immediately – all you have to do is register and start exploring Ashley Madison. Custom content and private photos may take up to 24 hours to be approved during peak times, weekends and holidays.
What payment methods do you accept?
We accept all major credit cards, PayPal, and you can even redeem gift cards from retailers discreetly on Ashley Madison.
How do I know my information won't be shared? What are you doing to protect your members' privacy?
We committed to the security and privacy of your personal information. To learn more about our practices with respect to collection, use and disclosure of your personal information, please see our privacy policy.
How can I stop automatic billing for credits?
(a) Credits
Automatic billing updates your credits when you run low so that you can be ready for any encounter. Turning this feature off is easy. Go to the "Profile Options" page and Uncheck the option "Check here to top up your credits when you run out so that you are ready for any encounter". We're here to help, so please call or email our Customer Service team any time you need additional assistance.

(b) Member Initiated Contact and Priority Man subscriptions
If you are using the service based on credits and have an MIC or Priority Man subscription, go to the ‘Credit History’ page and choose the subscription package that you wish to cancel.

(c) Subscription based membership
In order to cancel a subscription, go to the ‘Manage Subscriptions’ page and choose the subscription package that you wish to cancel.

Please note that cancelling a subscription prior to its renewal date will not entitle you to a refund, but simply prevent the subscription from automatically renewing. You can continue to use your cancelled subscription until its expiration date.
What is Member Initiated Contact?
Member Initiated Contact is only offered to those using the service based on credits. This subscription service is the most inexpensive and effortless way to maintain open communication without the need to purchase more credit packages. With this feature, you can read and respond to messages initiated by female members for free. Your credits will only be used when YOU make the first move and initiate contact. Also, if you run out of credits, you will be able to continue corresponding with members you have previously contacted without additional cost. At the time of purchase on Ashley Madison, you are given the option to try a 30-day free trial of Member Initiated Contact. If you choose not to cancel your subscription before the end of the free trial, you will then be billed monthly for continued use of Member Initiated Contact. If you prefer to cancel this feature, simply go to the Manage Profile page on your account to cancel Member Initiated Contact. This feature can be cancelled at any time.
What is the mobile fee? Is it mandatory? How do I deselect this option? 
The mobile access fee only applies to those using the service based on credits. The mobile access fee is not a mandatory charge. It is only required if you intend to use Ashley Madison on your mobile device for discretion on the go. If you are not interested in mobile access, you can remove that charge from your subtotal by clicking on the Discreet Mobile Access banner located on your Buy Credits page directly beneath the 'Select a Package' section.
How do I delete my profile?
To learn more about how to delete or deactivate your account please see our deletion/deactivation page.
*Men seeking women, men seeking men, and women seeking women must purchase a credit package to enjoy full membership status on Ashley Madison.