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Frequently Asked Questions

How do I join Ashley Madison?
The first step is to create a profile – just go to AshleyMadison.com, click on Register and follow the steps. Profiles with photos get more responses; so be sure to upload a photo or two in your private or public galleries.
How much does it cost?
For women, Ashley Madison is free. For men, you can sign-up for a free Guest Membership to check out the site. When you're ready to start communicating, we offer a variety of monthly subscription options.
What’s included in the free membership? What’s not?
For women, full membership on Ashley Madison is free. For men, as a Guest Member, you can view profiles, share photos and send winks all for free. When you're ready to start communicating with other open-minded members who are looking for a discreet relationship, browse our credit packages to find the one that works best for you.
What is Priority Man and Traveling Man?
Become an Ashley Madison Priority Man and you will receive more profile views than regular profiles because your profile will appear highlighted and in position #3 when you match the search criteria for women in your area. When you are traveling for work or on vacation, Traveling Man helps you connect with women from that area who are looking for discreet relationships.
How will the credit card charges appear on my card?
We offer discreet and anonymous billing. Visit the Buy Credits section of your account to see how the charge will appear – or call our always discreet Customer Service team to learn more at 1-866-742-2218. You can also email us at [email protected]
Will you send anything to my home or office?
No. Absolutely not. Ashley Madison will notify you only through the email address you use for sign-up. For an extra layer of discretion, you may wish to use an alternate email address from one you use with friends, family and for business. Read more about our Privacy Policy.
Is there a code of conduct for this site?
We encourage our members to be kind, courteous and well-mannered. To get the most out of your experience, please treat others as though you are speaking to them face-to-face and be sure to establish a personal rapport before getting too personal or giving out personal contact information. Solicitation of goods or services, harassment, racial or ethnic slurs and insulting messages will not be tolerated. Please refer to the Terms & Conditions to learn more about our Community Guidelines.
How long does it take for my new Profile to be approved?
Profiles are active immediately – all you have to do is register and start exploring Ashley Madison. Custom content and private photos may take up to 24 hours to be approved during peak times, weekends and holidays.
What payment methods do you accept?
We accept all major credit cards, PayPal, and you can even redeem gift cards from retailers discreetly on Ashley Madison.
How do I know my information won't be shared? What are you doing to protect your members' privacy?
In the past year, we've invested millions of dollars in encryption and security technology. We've also partnered with a world-leading cyber security team to perform continuous 24-hour testing and monitoring of our systems. Did you know Ashley Madison is under completely new leadership? Learn more about the changes we've made and keep up to date on our transformation at AshleyMadison.com.
How can I stop automatic billing for credits?
Most members appreciate our top-up feature, which automatically updates your credits when you're running low, so you're always ready for every encounter. Turning this feature off is easy. Go to the Buy Credits page and you'll see an box above the Buy Now button that reads "Check this to top-up your credits". Uncheck the box to stop automatic billing. We're here to help, so please call or email our Customer Service team any time you need additional assistance.
How do credits work?
  • 5 credits to initiate contact with a female member via message.
  • Want to make your initial contact standout even more? 10 credits allow you to initiate contact with a female member via a priority, highlighted message.
  • 5 credits to open collect messages.
  • Once you have initiated contact, additional messages to the same member are free!
  • AshleyGifts (virtual gifts) are available for 20, 30, and 50 credits.
  • Chat sessions:
    • 30 minutes = 30 credits
    • 60 minutes = 50 credits
What is Member Initiated Contact?
This subscription service is the most inexpensive and effortless way to maintain open communication without the need to purchase more credit packages. With this feature, you can read and respond to messages initiated by female members for free. Your credits will only be used when YOU make the first move and initiate contact. Also, if you run out of credits, you will be able to continue corresponding with members you have previously contacted without additional cost. At the time of purchase on Ashley Madison, you are given the option to try a 30-day free trial of Member Initiated Contact. If you choose not to cancel your subscription before the end of the free trial, you will then be billed monthly for continued use of Member Initiated Contact. If you prefer to cancel this feature, simply go to the Manage Profile page on your account to cancel Member Initiated Contact. This feature can be cancelled at any time.
What is the mobile fee? Is it mandatory? How do I deselect this option? 
The mobile access fee is not a mandatory charge. It is only required if you intend to use Ashley Madison on your mobile device for discretion on the go. If you are not interested in mobile access, you can remove that charge from your subtotal by clicking on the Discreet Mobile Access banner located on your Buy Credits page directly beneath the 'Select a Package' section.
How do I deactivate or delete my profile? 
We offer two discreet, free options. Please use a computer (not your mobile device) to visit www.ashleymadison.com/deleteaccount and follow the steps.

Hide My Profile – Free

When you want to take a break from the site, but maintain your profile for future use, choose the Hide My Profile option. Your profile will be hidden from all searches and your account activity, photos, sent, and received messages will be stored in our database in case you choose to reinstate your profile at a later date.

Delete My Profile – Free

To remove your account and all account activity, including: all messages sent and received (regular, collect, priority), Winks, gifts, all photos you have uploaded, and any site usage history and personally identifiable information, select Delete My Profile. You should know that any remaining credits will be forfeited upon deletion and some data may be retained in our secure system for up to six months for accounting purposes.