• Under the AshleyMadison.com Affair Guarantee Program, (the "Affair Guarantee Program" or the "Program") if you don't find someone within the initial 3 months after purchasing the "Affair Guarantee" Membership Package, we'll refund you $249, being the amount you paid for participating in the Program (the "Refund").
• The Guarantee Program is available for a limited time only, and open to anyone. Additionally, to be eligible for the Program and the Refund, you must:
  1. Comply at all times with the AshleyMadison.com Terms of Use. By using the AshleyMadison.com website and participating in the Program, you agree to be bound by the AshleyMadison.com Terms of Use.
  2. Pay in full the applicable rate for the "Affair Guarantee" Membership Package which consists of 1000 credits.
  3. Use your "Affair Guarantee" Membership Package to create a profile with a primary photo (public or private). Your profile and primary photo must be approved by AshleyMadison.com within the first 30 days of purchasing your "Affair Guarantee" Membership Package in order for you to be eligible for the Program. Details on approval of your profile and primary photo available at FAQ.
  4. Keep your profile visible at all times during the first 3 months of purchasing your "Affair Guarantee" Membership Package.
  5. Send "Qualifying" priority mail messages to at least 18 different AshleyMadison.com members each month. A "Qualifying Mail Message" must be a priority mail message you send to a unique AshleyMadison.com member who has not yet messaged you or a priority mail message response you send to a unique AshleyMadison.com member who has messaged you. A "Qualifying Mail Message" must be a priority mail message sent through the AshleyMadison.com service and does not include any other method of communicating (such as AshleyMadison.com winks or emails sent outside of the AshleyMadison.com system).
  6. Send at least 5 AshleyGifts per month.
  7. Instant message with members for at least 60 minutes per month through the AshleyMadison.com service.
  8. Adhere to all the steps set out in the Affair Guarantee Program.
• Please see the Affair Guarantee FAQ for further information. You may also contact Customer Care at 1-866-370-7011 with any questions related to the Affair Guarantee Program. AshleyMadison.com alone will make all decisions under these Program rules regarding Program policies, including but not limited to Program and Guarantee eligibility.
• If, after 3 months of purchasing your Affair Guarantee Membership Package you are eligible for the $249 refund please fill out the "Affair Guarantee Refund Application". AshleyMadison.com takes considerable interest in the user's experience with the website and accordingly, you must follow all requirements to obtain the refund. Requests must be made within the earlier of 30 days of Program expiration or 120 days of your purchase of credits under the Program.
• The AshleyMadison.com Terms of Use and the Affair Guarantee Program Rules are subject to change by AshleyMadison.com at any time, effective upon posting on the AshleyMadison.com website, and your use of the AshleyMadison.com service and your initial or continued participation in the Affair Guarantee Program after such posting will constitute acceptance by you of such changes. AshleyMadison.com reserves all rights to modify, suspend or cancel the Program at any time and without notice.
• Program rules last updated July 15, 2010.

Q. How do I purchase the Affair Guarantee program?

A. It's easy! Simply purchase the Affair Guarantee Membership Package. To learn more about the program, please read our program rules. If you have not encountered someone special after 3 months and followed all the program rules, you will qualify for the $249 refund + applicable taxes.

Q. What's included in the Affair Guarantee Membership Package?

A. The Affair Guarantee Membership Package provides all the benefits that all AshleyMadison.com members receive as part of any AshleyMadison.com Membership Package. See AshleyMadison.com Terms of Use for details.

Q. Why am I required to post a primary photo in my public or private showcase?

A. We have found that members with photos have a better experience on AshleyMadison.com. In fact, users with photos are 10 times more likely to be contacted! It is for this reason that the program rules specify that you must have at least one primary photo.

Q. How do I ask for my guarantee?

A. If, after 3 months of purchasing your Affair Guarantee Membership Package you are eligible for the $249 refund please click on the following "Affair Guarantee Refund Application". Requests must be made within 30 days of Program expiration.

Q. What happens to my Membership Package if I did not qualify for the refund?

A. Your outstanding credits can be used at any time and are not limited to the first 3 months of your membership. Please continue to use the service at your leisure and we trust you will find that someone special.

Q. I sent or responded to 18 people each month, why didn't it count?

A. The program rules state that you must send or reply to a minimum of 18 unique AshleyMadison.com members each month ("unique" meaning users you have not previously contacted). In addition, your initial mail message must be sent "Priority" for which you will receive a confirmation that the member has opened your message. Sending mail with priority status is proven to draw more attention than sending mail with regular mail status.

As per the Affair Guarantee Program Rules, to be eligible for the $249 Affair Guarantee Package refund you must have:

1. Complied at all times with the AshleyMadison.com Terms of Use. By using the AshleyMadison.com website and participating in the Program, you agree to be bound by the AshleyMadison.com Terms of Use.
2. Pay in full the applicable rate for the "Affair Guarantee" Membership Package.
3. Used your "Affair Guarantee" Membership Package to create a profile with a primary photo (public or private). Your profile and primary photo must have been approved by AshleyMadison.com within the first 30 days of purchasing your "Affair Guarantee" Membership Package.
4. Kept your profile visible at all times during the first 3 months of purchasing your "Affair Guarantee" Membership Package.
5. Sent "Qualifying" priority mail messages to at least 18 different AshleyMadison.com members each month (for a total of 54). A "Qualifying Mail Message" must be a priority mail message you send to a unique AshleyMadison.com member who has not yet messaged you or a priority mail message response you send to a unique AshleyMadison.com member who has messaged you. A "Qualifying Mail Message" must be a priority mail message sent through the AshleyMadison.com service and does not include any other method of communicating (such as AshleyMadison.com winks or emails sent outside of the AshleyMadison.com system).
6. Sent at least 5 AshleyGifts per month (for a total of 15).
7. Instant messaged with members for at least 60 minutes per month through the AshleyMadison.com service (for a total of 180 minutes).

If you have complied with the above requirements, please fill out the fields below to submit the following application for your refund. Your application will be reviewed by our Customer Services Manager and if it is determined that you have complied with the above requirements, we will mail you a REFUND CHECK for $249 (plus any applicable taxes) within 6-8 weeks of receiving your application. Please note that your refund check will state that it is from "The Ashley Madison Agency."

Welcome to AshleyMadison.com,

I'm Noel Biderman, President of The Ashley Madison Agency and creator of this website.

Ashley Madison is the world's largest dating service of its kind catering to men and women who are currently in relationships but are looking for more. More than five million of you have joined our service, so rest assured, you are not alone.

I am so confident that our service is right for you, that if you become a full member today, I will Guarantee you an Affair to Remember!

That's right! Purchase an Affair Guarantee Package Affair Guarantee Package and experience an affair to remember or I will give you your money back.

For 9 years now, Ashley Madison has been connecting millions of people from all over the United States, Canada, and the UK in an effort to increase the likelihood of a successful Affair. We believe we have truly perfected what it is that you need to start on this journey.

Our website is 100% secure, completely anonymous and now with the Affair Guarantee Package, absolutely risk free. So start now and change your life today!

Should you have any questions or comments about our new Affair Guarantee Program or wish to tell us about a successful Affair resulting from the use of Ashley Madison, please feel free to email me directly at Noel@ashleymadison.com

I look forward to hearing from you.

Sincerely,

Noel Biderman
President and CEO of Ashleymadison.com